ANALYSIS OF THE POSSIBILITIES OF USING A TELEGRAM BOT WHEN CREATING AN AGGREGATOR FOR THE DELIVERY OF GOODS AND SERVICES IN THE DPR

Abstract

Objective. Development and justification of the concept of using a telegram bot as the user interface of an information system for automating the delivery of goods and services, as well as an analysis of the effectiveness of this approach in comparison with traditional mobile applications. Materials and Methods. The research is based on systemic and structural-functional approaches to the design of information systems. The paper uses methods of domain analysis, business process modeling, user interface design, and comparative analysis of digital platforms. The empirical basis was the materials of the technical documentation of the Telegram Bot API, practical examples of the implementation of telegram bots, as well as data on existing delivery services. The research applied methods of functional modeling (IDEF0, UML), architecture design of client-server applications and analysis of user requirements. Results. In the course of the research, an architectural model of the delivery aggregator information system based on a telegram bot was developed, which ensures the integration of interaction between customers, suppliers and courier services. The key functional modules of the system have been identified, including product catalog management, order processing, informing users about the delivery status, and data storage. It has been established that using a telegram bot as a user interface makes it possible to reduce the cost of developing and maintaining the system, increase the availability of the service due to cross-platform compatibility and simplify user interaction with the system without the need to install specialized software. It was also revealed that the use of a ready-made messenger infrastructure ensures high scalability and stability of the solution. Conclusion. The results of the study confirm the expediency of using telegram bots as an effective tool for building user interfaces of information systems in the field of delivery of goods and services. It is shown that this approach helps to optimize business processes, increase the efficiency of order processing and improve the quality of user service. Using a telegram bot can be considered as a promising alternative to traditional mobile applications, especially for small and medium-sized enterprises focused on the rapid implementation of digital services with minimal costs.