KHARATYAN, V. R. The Process of Providing Electronic Public Services: Issues and Solutions**. Novelty. Experiment. Traditions, [S. l.], v. 11, n. velty, p. 72–87, 2025. Disponível em: https://ojs.owebs.ru/nxtjournal/article/view/27221. Acesso em: 8 nov. 2026.