SOBOLEVA, A. A. Organization of Work with / Processing Citizens’ Appeals in the Russian Federation: Problematic Aspects (on the example of the Kalininsky District Administration of St.Petersburg). Novelty. Experiment. Traditions, [S. l.], v. 10, n. velty, p. 96–104, 2024. Disponível em: https://ojs.owebs.ru/nxtjournal/article/view/27182. Acesso em: 8 nov. 2026.